Here at Hazlemere we not only pride ourselves on our transparency and honesty, we encourage it with our customers too.
In order for us to maintain strong working relationships and indelible trust within a competitive market, we implore anyone who’s considering using Hazlemere to ask us the questions that instill confidence in our products, service and staff – ultimately giving you peace of mind.
So, that’s why we’ve complied our most frequently asked questions that apply at all stages of the procurement process, but more importantly, have helped thousands of people to make major decisions when considering home improvements. Here’s our top dozen – we hope that we’ve answered some of yours too….
1 – Has the company got a proven trading record?
A family firm established in 1985, Hazlemere Windows draws on 25 years of experience and expertise, manufacturing, supplying and installing double glazed windows, doors, conservatories and curtain walling, so is proud to have in excess of 15,000 satisfied customers. Hazlemere Window Company Profile
2 – What are your payment options?
Firstly, Hazlemere Windows DO NOT REQUIRE A DEPOSIT, nor any payment until the installation is completed to your satisfaction. Secondly, Hazlemere accept cheques and debit cards, plus for a small administration fee you have the option of paying by any major credit card (American Express, MasterCard or Visa).
3 – How long are your windows guaranteed for?
All our window, door & conservatory products AND installations are guaranteed for ten years. Any product defects reported are rectified F.O.C. during the guarantee period, during which there is no call out charge.
4 – Can I see testimonials from previous Hazlemere customers?
You can see some recent testimonials, along with pictures of the installations on our testimonials page on our website. You are also more than welcome to come to our showroom to see the display of dozens of letters from satisfied delighted customers.
A Hazlemere Windows, Composite Front Door, Window & Garage Doors Installation
” (Mr Kay, Penn, Bucks)
5 – Are your windows fitted with security features?
All Hazlemere UPVC and aluminium windows are fitted with a multipoint locking system as well as deadlocks for added security.
6 – Have you a showroom so I can see the quality of your products before buying?
Many years ago, the Hazlemere Group realised the importance of clients being able to see, feel and choose the most appropriate product/colour/finish for their property, so invested in a 4,000 square feet Showroom in Buckinghamshire which is open 7 days a week. As independent manufacturers, Hazlemere offer a uniquely wide choice of aluminium and UPVC home improvement products, all of which are on display in Wellington Road, Cressex Business Park, High Wycombe, HP12 3PR
7 – I live near a busy main road – can your windows reduce noise?
Yes. All Hazlemere replacement double glazed windows (when closed!) do reduce noise pollution. Hazlemere even manufacture triple glazed windows, which obviously adds an extra barrier to noise. Hazlemere window customers have the option to further increase noise reduction by changing the thickness of one of the two 4mm glass panes on every sealed unit to 6.4mm toughened laminated. Hazlemere offer different widths of spacer bars in sealed units along with different thicknesses of glass panes to reduce noise.
8 – Do you sub-contract out your window, door & conservatory installation work, or do you employ your own fitters?
Hazlemere Staff Outside High Wycombe Bucks Showroom On Cressex Business Park
Hazlemere windows prides itself on the expertise of its in house fitters, many of whom have been with the company over twenty years, so have invaluable experience, especially when it comes to more difficult installations. By having its own expert double glazing consultants, surveyors, fabricators, installers and service engineers, Hazlemere Window Company Ltd are able to control the entire process, thereby offering a robust and meaningful ten year guarantee with real confidence.
Meet the team
9 – What is your ‘No Pressure Promise’?
Quite simply we don’t use gimmicks, false discounts, hard selling tactics, nor pressure you to make your mind up; we offer genuine no obligation quotations, free expert advice, consultation and initial site survey. Read more about Hazlemere’s No Pressure Promise. We don’t mind how long you spend on your own un-pestered in our showroom, we don’t want you to order until you are 100% comfortable with our proposals and Hazlemere are more than happy to leave you with a written quotation for you to consider in your own time and leisure.
10 – Why should I choose Hazlemere over your competitors?
With Hazlemere we would sincerely trust you would choose to partner with us for peace of mind we deliver, along with the quality of our products, level of customer service, value for money, our extensive showroom, robust comprehensive ten year guarantee, experienced experts, no deposit required, no obligation quotations, free expert design help & advice, unrivalled reputation and excellent 25 year track record. Why choose Hazlemere?
11 – Do you make your own windows, doors & conservatories?
We certainly do, Hazlemere also manufactures aluminium curtain walling, commercial windows and doors, as well as made to measure pleated blinds for conservatory roofs, windows and doors. As manufacturers we supply several double glazing firms who just supply and fit, plus offer both a supply and fit or a supply only service to architects, builders and developers.
12 – What after sales service resources are in place to ensure that any problems arise with the product and/or installation are rectified in a “timely” fashion? In other words how can I be certain you will be around to deliver your “guarantee”?
One of the Hazlemere Group’s greatest strength’s and assets is its specialist service department, which is staffed by three highly experienced and knowledgeable service engineers. A dedicated Service Manager runs the department, whilst there are two Hazlemere service engineers in vans out on the road constantly, not only delivering Hazlemere’s 10 year guarantee, but also assisting customers whose guarantee has expired, as well as clients who did not buy from Hazlemere initially, but now need our expert assistance and back up. Customers can email service@hazlemere.co.uk or call 01494 897604 and speak to an experienced double glazing service engineer, even if only for free professional advice.
If you have any other questions, or would like to discuss any of the areas above in more detail, Contact Hazlemere today and speak to one of our friendly team.
CATAGORY|Home Improvements, Windows & Doors
Part of the southern elevation of the magnificent Stoke Park Club located in Bucks
I recently had the privilege of having dinner in the very grand restauarant at Stoke Park. The quality of the food, its presentation and service was exceptionally high, and a real treat in wonderful surroundings. Having been given a window seat, the only thing that was not of a high standard was the large single glazed draughty vertical wooden sash windows. I am sure this is to do with Stoke Park being a listed building, but given the huge size of the windows, I could not help thinking how much heat and energy was escaping through them, given the enormous numbers of windows in this wonderful period property, which along with the adjacent Stoke Park Golf Club in Stoke Poges, Buckinghamshire, are famously known as the location for several scenes of the James Bond film Goldfinger starring Sean Connery.
Having played Stoke Park Golf Club on many occasions, you can not help but notice the many magnificent large houses that back onto the course, many with energy efficient modern double glazed windows, doors and conservatories, unlike the main Stoke Park building. Nowadays the course has 27 holes, so is spread over quite a wide area, and is inbetween Wexham, Slough and Farnham Common in Bucks. I can thoroughly recommend the cuisine and surroundings, and hope that one day the southern Bucks based private members Stoke Park Club might come to Hazlemere Windows for a quote on new double glazed sliding sash windows to improve their grand Stoke Poges property and reduce their heating bill, as, personally speaking, it is rather sad about the inefficient old wooden vertical sash windows at Stoke Park, as everything else is top notch!
CATAGORY|Eating Out
There are some key important questions you should ask double glazing installers before buying double glazing and deciding which company is not only the best one for you and your property, but also for your long term peace of mind. I recently read a very helpful online article by James Sytinuyikia on the Real Estate Pro Articles website on this topic. According to this website, James has over fifteen years experience as a consumer rights advisor, and I would agree with everything he advises, as it is so important for consumers to ensure they do not fall for any unscrupulous selling techniques sadly still employed by some double glazing salesmen.
Anyhow here is a summary of James’ questions to ask before buying double glazing
How much is the deposit?
“Often, double glazing sales people try and get as large a deposit as possible upfront. This can leave you exposed if when the work is completed, you feel that the contract has not been fulfilled to your expectations. For this reason, look to pay no more than 25% of the total cost of the window fitting as a deposit, and be extremely wary of any incentive which works on you paying more – for example ‘special rates’ if you pay a very high deposit.”
How will you pay the deposit?
“In the UK, any purchase made with a credit card protects you against a breach of contract, as it is the credit card company who become jointly liable with the firm who have done the work. For this reason, it is advisable to pay your deposit on credit card, as this will offer you a level of protection should the work not be carried out as agreed. In addition, there are numerous cases where salespeople have taken deposits for businesses that are about to go bankrupt, or which go bankrupt prior to the contract being fulfilled. By paying on credit card you offer yourself a level of protection, as claiming money from a liquidator can often be a difficult process.”
Is the company FENSA registered?
“There are over 9000 FENSA registered companies in the UK, and it is advised to go with a company who do use the FENESTRATION – SELF ASSESSMENT as a mean of measuring their work against UK building regulations. FENSA are currently on a drive to convey to homeowners the benefits of using a registered installer, and whilst opting for a company which is registered does not guarantee a hassle free installation, it does indicate a level of achievement on behalf of the company. Considering the costs involved in installing new windows, this should give you, the customer, some piece of mind in knowing that you are about to use a trustworthy firm.”
Can you see examples of the company’s work?
“Most, if not all, companies will be happy to show some of their work if you ask them to. But be aware, they are unlikely to take you around a project which has not gone smoothly. For this reason, you could ask your friends and family for their experiences, or check online to see feedback on the firm. When using the internet to check up on a company, keep in mind that people are more likely to report negative experiences than positive ones – a sad fact of life – and, especially in the case of UK wide companies – this can generate an appearance of incompetence where really the overall picture is actually of decent work.”
As James indicates, it is just a case of being savvy, and taking sufficient time to research both the product, and the company you are considering partnering with, whilst remembering that just as not everything you read in the newspapers is necessarily true or 100% accurate, nor is everything online, as James’s following example highlights: “In addition, as with everything on the internet nowadays, companies will use forums to both mislead potential consumers in regard to their successes, and also try to discredit the work of their competitors.”
Hazlemere Window Company Ltd does not require any deposit, which immediately separates itself from most of its competitors, plus Hazlemere’s FENSA registeration number is 10589 (Click here to find them on the FENSA website) and actively encourage potential customers to view both recent and years old Hazlemere installations and check out some testimonials by Hazlemere customers, as it is the high quality of product combined with high standard of workmanship that sets apart Hazlemere Windows installations from that of others.
CATAGORY|Conservatories, Home Improvements, Windows & Doors
The variety and quality/cost of take away and restuarant food in Beaconsfield, Buckinghamshire has changed considerably over the last decade, with many food businesses coming and going, partcularly pubs, although to be fair many have been replaced by decent restaurants.
Beaconsfield New Town used to have the legendy “Earl of Beaconsfield” public house (where Waitrose now is), and also the “Beech Tree” pub in Maxwell Road (now Vodka Revolution), whereas the Old Town has lost the Old Hare pub (now Zizi’s), the George Hotel (now the Crazy Bear), the Prince of Wales (now the Old Bengal Indian restauarnt) and the White Horse pub (now Loch Fyne).
The question is, have all the many changes over the last ten years improved the quality, choice and value for money of food and drink in Beaconsfield? Frankly, there is not a straightforward answer, as whilst the town has “lost” Santella, Bucks Tandoori, La Lanterna, it has gained Basmanti, Jungs and the Crazy Bear Thai restaurant. The answer is probably yes and no, as their have been some sad losses, but also some good additions.
If variety is the spice of life, then try “Alex’s” kebab van next to Nat West Bank in Beaconsfield New Town, which is open 7 days a week, often into the early hours at the weekend. If serves a decent burger and chips, and well as donor and chicken kebabs, and going by the hordes of young people hanging round the van, it offers good portions and value for money. Other take away options in the New Town include Jungs, Smiles Fish & Chips, Tao Chinese, Mumbai Spice and Subway.
Despite Beaconsfield not being a very large town, it does still have an awful lot of choice, both in terms of type of food and the standard of the fayre, which goes from adequate to excellent. So the bottom line is that while the grub available in Beaconsfield is up to the task, some of it is rather expensive to be able to afford to eat out more than once a week, be it at the excellent Spice Merchant or the never to be forgotten Crazy Bear, which has toilets which are shall we say……unique!!
CATAGORY|Eating Out
