PEACE OF MIND
Once installation is completed we will send you your guarantee certificate, keep it safe should you need to contact us or pass it on to the new owners if you sell your property.
Our guarantee applies to moving parts too, not always the case from other companies. Just make sure you call us first if anything needs attention, so as not to invalidate your warranty.
INSURANCE BACKED WARRANTY
Your 10 year guarantee also carries an insurance backed warranty. We don’t expect you to ever need it but it does mean that should Hazlemere not be around to service your warranty issue you have an insurance policy in place to turn to. But like we say, we plan to be around for a good few years yet.
The terms and conditions you receive with your contract before signing has full details of our guarantee and the insurance backed warranty
FURTHER INFORMATION
For full details of our guarantee, including a full list of exclusions and/or exceptions, please contact the Hazlemere team and we’ll be happy to help.
HAZLEMERE PROMISES
We can’t wait to show you why we are the team you can trust to take great care of your family home.
BEST PRICE PROMISE
We don’t play games with our quotes. The price we send you (we always put everything in writing) is the best price available and any offers are entirely genuine.
10 YEAR GUARANTEE
We offer a comprehensive 10 year warranty period on our entire product range, so we guarantee to be there to sort everything out if the unexpected happens.
CUSTOMER SERVICE EXCELLENCE
We have a dedicated customer service team, so you’ll always know who to contact if you need us. And we promise a cheerful welcome, they love helping.
NO DEPOSIT
We won’t ask you for a deposit, and final payment is only due on installation once you know the product and service is as good as we promised.
WANT TO GET IN TOUCH?
If you have a query or issue about any of our products or services you can contact the Customer Services team either via email at customerservice@hazlemere.co.uk or by completing the form below.
