FREQUENTLY ASKED QUESTIONS

Let us help you with all of your door questions and find the perfect solution for you and your home.
Are all composite doors basically the same?

No, they’re not.  Standard composite doors are generally 44mm in depth, and are foam filled.  They have GRP colour skins (commonly known as fibreglass) and are relatively lightweight.

Hazlemere composite doors are 50mm in depth and are made of laminated layers of timber, making them more robust and durable than foam filled doors.  They also have high impact UPVC skins which means you can achieve a perfect colour match with your door frame.

Speak to your Hazlemere advisor for the right type of composite door for your home.

Solid Core Door
Can I have a different colour on the inside to the outside?

Yes, in most instances you will be able to choose a different colour on the inside of your door to the outside, so for example you could have white inside and red outside.  Or, green one side and blue the next!  Whatever floats your boat!  A Hazlemere advisor will be able to help you confirm your choice is available.

Internal White Composite Door

MORE COMMON QUESTIONS

Our friendly advisors are always happy to answer any questions you may have. You will find answers to some of the most common questions they receive below.

How many keys do you get?

You get 3 keys as standard with any of our doors – you can request additional keys upon placing your order with us, or have more keys made later, the choice is yours.

Can I have the keys so they’re same key for both doors? (Suited)

Yes, absolutely.  Just let your Hazlemere advisor know upon ordering and they can ensure your keys are suited so the same key works for both doors.

What does a 3-star rated door barrel mean?

3*s is the highest rated door cylinder on the market and is rigorously tested for maximum security against break-ins.  Our door cylinders feature our unique snap-secure technology with lockdown mode to prevent the barrel from being compromised.

Can French doors fold back completely?

Yes, you can order your French doors with an egress hinge which allows you to fully fold back your doors for a beautiful view of the garden.

Should I choose sliding patio or bi-folding doors?

If you have a large opening at the rear of your living space, bi-folding doors and sliding patio doors are both great options for opening up your room to the outdoors.  Bi-folding doors fold completely back for a full opening into your garden.  Sliding patio doors have slimmer frames, which means even when they’re closed you have a more uninterrupted view of the outdoors.  Speak to a Hazlemere Advisor who can help you choose the right option for you.

Do you offer finance to help me pay for windows and doors?

Yes.  Hazlemere arrange a variety of affordable and convenient easy payment finance options (subject to application & status). Applying for finance is simple and we promise you a quick decision. Everything can be sorted out with you in the comfort of your home or at our showroom, so you can enjoy whatever you’ve set your heart on straight away.

What do we need to do when our finance is approved?

If you’re arranging your own finance, you’ll need to call us as soon as you get the go ahead. If you’re taking up one of our offers, the company will tell us both directly, so there’s no need to call as we will get in touch with you.

What happens if finance is refused?

Finance companies can turn down people for lots of reasons, for example if you’ve moved several times over the past few years. In these circumstances, we always do our best to help and sometimes it’s worth trying another provider, especially if they know you.

I’ve applied for finance. How long will approval take?

Sometimes our finance company will say ‘yes’ almost immediately and on other occasions it may take them a few days. This short delay can be for any number of reasons and you should not be unduly concerned.

HAZLEMERE PROMISES

We can’t wait to show you why we are the team you can trust to take great care of your family home.

BEST PRICE PROMISE

We don’t play games with our quotes. The price we send you (we always put everything in writing) is the best price available and any offers are entirely genuine.

10 YEAR GUARANTEE

We offer a comprehensive 10 year warranty period on our entire product range, so we guarantee to be there to sort everything out if the unexpected happens.

CUSTOMER SERVICE EXCELLENCE

We have a dedicated customer service team, so you’ll always know who to contact if you need us. And we promise a cheerful welcome, they love helping.

NO DEPOSIT

We won’t ask you for a deposit, and final payment is only due on installation once you know the product and service is as good as we promised.

OUR FINANCE CALCULATOR

See how affordable your home improvement can be with our Finance Calculator.
  • LIVING SPACES PAY MONTHLY FINANCE Order your Living Space with only 15% Deposit and spread the cost over 60, 120 or 180 months*
  • WINDOWS & DOORS PAY MONTHLY FINANCE Order Windows & Doors with No Deposit and then spread the cost over 60, 120 or 180 months*
  • LIVING SPACES BUY NOW PAY LATER FINANCE Order your new Living Space with only 15% Deposit and pay nothing more for 9 months.
  • WINDOWS & DOORS BUY NOW PAY LATER FINANCE Order your new Windows & Doors with no deposit and nothing to pay for 9 months.
£
Spread the cost over 5, 10 or 15 years...
60 monthly payments
Deposit
£
Representative APR
7.9%
120 monthly payments
Deposit
£
Representative APR
7.9%
180 monthly payments
Deposit
£
Representative APR
7.9%
This finance option allows you the convenience and flexibility of spreading the cost of your new Living Space over 60, 120 or 180 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. *180 months finance only available for orders over £7,500.

Representative Example

Cash Price
£28,800.00
15% Deposit
£4,320.00
Total Amount of Credit
£24,480.00
Duration of Agreement
120 Months
Rate of Interest
4.3% p.a. fixed
Representative APR
7.9% APR
120 Monthly Payments
£292.28
Total Amount Payable
£39,393.60
£
Spread the cost over 5, 10 or 15 years...
60 monthly payments
Deposit
£
Representative APR over 5 years
7.9%
120 monthly payments
Deposit
£
Representative APR over 10 years
7.9%
180 monthly payments
Deposit
£
Representative APR over 15 years
7.9%
With NO DEPOSIT required – this finance option allows you the convenience and flexibility of spreading the cost of your windows & doors over 60, 120 or 180 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. These calculators are for illustrative purposes only and do not constitute a credit quotation. *180 months finance only available for orders over £7,500.

Representative Example

Cash Price
£4,000.00
No Deposit
£0.00
Total Amount of Credit
£4,000.00
Duration of Agreement
120 months
Rate of Interest
4.3% p.a. fixed
Representative APR
7.9% APR
120 Monthly Payments
£47.76
Total Amount Payable
£5,731.20
£
Deposit
£
Pay within 9 months + £29 exit fee
£
Want to pay in monthly instalments after 9 months rather than one-off payment? Consider this option.
120 monthly payments
Deposit
£
Representative APR over 10 years
11.9%
Pay a 15% deposit on any conservatory or orangery living space extension and as long as you pay the outstanding balance in full before 9 months has elapsed from the date of completion plus a £29 exit fee you will pay NO INTEREST on your loan. If, after 9 months from the date of completion, this is not convenient, you can pay in 120 monthly instalments at 11.90% APR Representative. *Deferred for 9 months from the date of completion – £29 exit fee applies if the loan is repaid in full during the deferral period and NO INTEREST will be paid. For legal reasons the Representative Example shows interest IF the outstanding balance is NOT paid before the 9 months has elapsed. No security is required on this loan. These calculators are for illustrative purposes only and do not constitute a credit quotation.

Representative Example

Cash Price
£28,800.00
15% Deposit
£4,320.00
Total Amount of Credit
£24,480.00
Duration of Agreement
129 months*
Rate of Interest
7.5% p.a. fixed
Representative APR
11.9% APR
120 Monthly Payments
£367.83
Total Amount Payable
£48,459.60
Settlement Fee
£29.00
£
Deposit
£
Pay within 9 months + £29 exit fee
£
Want to pay in monthly instalments after 9 months rather than one-off payment? Consider this option.
120 monthly payments
Deposit
£
Representative APR over 10 years
11.9%
This option allows you order now with no deposit on new windows and doors. As long as you pay the outstanding balance in full before 9 months has elapsed from the date of completion plus a £29 exit fee you will pay NO INTEREST on your loan. If, after 9 months from the date of completion, this is not convenient, you can pay in 120 monthly instalments at 11.90% APR Representative. *Deferred for 9 months from the date of completion – £29 exit fee applies if the loan is repaid in full during the deferral period and NO INTEREST will be paid. For legal reasons the Representative Example shows interest IF the outstanding balance is NOT paid before the 9 months has elapsed. These calculators are for illustrative purposes only and do not constitute a credit quotation.

Representative Example

Cash Price
£4,000.00
Deposit
£0.00
Total Amount of Credit
£4,000.00
Duration of Agreement
129 Months*
Rate of Interest
7.5% p.a. fixed
Representative APR
11.9% APR
120 Monthly Payments
£61.82
Total Amount Payable
£7,418.20
Settlement Fee
£29.00

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Want to speak with an Advisor? Give us a call on 08000 825 825

Our friendly team will be pleased to help with any questions you may have.