FREQUENTLY ASKED QUESTIONS

Let us help you with all of your roof questions to help you find the perfect solution for your new living space.
Should I choose a tiled roof or a glass roof?

There are a few points to consider here. Think about how you want to use the new space, which direction it faces and the size of investment you’d like to make. If you love having the space flooded with natural light then solar control glazing has developed in recent years and will help keep an ambient temperature.

A solid roof will give your space more of an extension feel, and you can include glazed panels or Velux windows if you’d like the best of both worlds.

One of our experts will be happy to have a chat with you and advise dependant on your individual aims, budget and taste.

Replacement Tiled Roof Conservatory
Should I replace my frames too?

Unless your frames are relatively new it is likely you will want to replace them so they are as thermally efficient as your hardworking roof. You don’t want inefficient windows and frames to compromise the comfort and thermal performance of the new living space.

You should always get an expert to assess your existing frames to make sure they are up to the job. We’ve heard way too many nightmare tales of the results of a new roof being installed on an insufficiently strong structure. Get in touch and we’ll be happy to help you assess the best way forward to breathe new life into your old conservatory.

Replacement Tiled Roof Conservatory

MORE COMMON QUESTIONS

Our friendly advisors are always happy to answer any questions you may have. You will find answers to some of the most common questions they receive below.

What are replacement tiled roofs made of?

Our replacement roof tiles are a polymer composite material, making them perfectly lightweight whilst looking incredibly similar to slate tiles. The colour choice can be matched to suit your existing property and they will weather to fit in with the aesthetic of your home. Solid panels are also available for an alternative look, our design team will be able to show you the options.

What is a Clad over roof?

Clad over roofs are often sold as an alternative to replacing a conservatory roof. A layer of insulation is added internally by attaching insulation to the ceiling area and possibly also adding boarding externally, that is then fitted with metal sheets to look like tiles.

Clad over solutions do not include removing any of the existing structure and do not account for outdated glazing and frames, all to often resulting in a roof that is much too heavy for the structure below. Drilling into the original structure can encourage condensation so you’ll need to keep an eye out for damp spots. Plus, this type of roof is often not Building Control compliant, or fire safety rated. We recommend you discuss any such plans with a conservatory design company before going ahead.

Will my new roof still be too hot in summer and too cool in winter?

We design and deliver living spaces that can be used all year round. Solar control glass can help reduce overbearing heat in the summer whilst retaining warmth in the cooler months. Or your situation may call for a solid roof with glazed panels. Our team will be happy to help you create the perfect room to enjoy every day, whatever the weather.

I hear a lot about energy rated windows! What does 'A' rated windows mean?

The British Fenestration Rating Council (BFRC) independently verify the energy performance of windows and doors, rating them A++ to E. Windows and doors rated A to A++ have an energy rating of 0 (or higher) and are considered energy positive. These ratings help consumers make more informed decisions when buying new windows and doors.

How much will it cost to replace my existing roof?

This is tricky to answer without knowing more about your existing conservatory. Every job is bespoke and can be tailored to the budget available. Ideally we can pop in to see the space or have a chat on the phone and then we’ll be able to give you an indication of the costs involved for your particular requirement.

How long will it take to replace my existing conservatory roof?

It will depend on the complexity of your design but as a general guide you will expect to have us on site for a few days, with minimum disruption to your home.

Do I need planning permission to replace an existing roof?

If you are replacing a glass roof with a solid roof then planning permission will be required, the new roof will constitute a ‘change of use’ as you are changing a temporary structure to a permanent structure. Please give us a call if you’d like advice regarding the likely permissions needed prior to the changes you have planned. We can also take care of planning permission submissions on your behalf.

Do I need Building Regulations Approval?

If you are considering replacing a glass or polycarbonate roof with a solid roof you will need to obtain Building Regulatory Approval. You may want to consider using a system that has been approved by LABC (Local Authority Building Control) to make the granting of Building Regs run more smoothly. Our team are well versed in the process and can take care of this as part of our turnkey solution.

Do you offer finance to help me pay for my replacement roof?

Hazlemere do have a variety of affordable and convenient easy payment finance options (subject to application & status). Applying for finance is quick and easy and can be sorted out with you in the comfort of your home or at your local Hazlemere Showroom.

What do we need to do when our finance is approved?

Once you have accepted the offer sent to you directly, the finance company will let us know. We’ll provide you with a satisfaction note to sign on effective completion of the work which we then submit to the finance company to register. It’s as simple as that.

What happens if finance is refused?

In the unlikely event of finance being refused, and there is a second homeowner at your property, we usually find an application from them does get accepted. An application can also be referred, whilst some supplemental information is requested.

I’ve applied for finance with you. How long will approval take?

Generally, you will get an immediate response to your application. Sometimes an application is referred whilst additional detail is requested but this is no reason for concern and will not delay things for long.

HAZLEMERE PROMISES

We can’t wait to show you why we are the team you can trust to take great care of your family home.

BEST PRICE PROMISE

We don’t play games with our quotes. The price we send you (we always put everything in writing) is the best price available and any offers are entirely genuine.

10 YEAR GUARANTEE

We offer a comprehensive 10 year warranty period on our entire product range, so we guarantee to be there to sort everything out if the unexpected happens.

CUSTOMER SERVICE EXCELLENCE

We have a dedicated customer service team, so you’ll always know who to contact if you need us. And we promise a cheerful welcome, they love helping.

NO DEPOSIT

We won’t ask you for a deposit, and final payment is only due on installation once you know the product and service is as good as we promised.

OUR FINANCE CALCULATOR

See how affordable your home improvement can be with our Finance Calculator.
  • LIVING SPACES PAY MONTHLY FINANCE Order your Living Space with only 15% Deposit and spread the cost over 60, 120 or 180 months*
  • WINDOWS & DOORS PAY MONTHLY FINANCE Order Windows & Doors with No Deposit and then spread the cost over 60, 120 or 180 months*
  • LIVING SPACES BUY NOW PAY LATER FINANCE Order your new Living Space with only 15% Deposit and pay nothing more for 9 months.
  • WINDOWS & DOORS BUY NOW PAY LATER FINANCE Order your new Windows & Doors with no deposit and nothing to pay for 9 months.
£
Spread the cost over 5, 10 or 15 years...
60 monthly payments
Deposit
£
Representative APR
7.9%
120 monthly payments
Deposit
£
Representative APR
7.9%
180 monthly payments
Deposit
£
Representative APR
7.9%
This finance option allows you the convenience and flexibility of spreading the cost of your new Living Space over 60, 120 or 180 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. *180 months finance only available for orders over £7,500.

Representative Example

Cash Price
£28,800.00
15% Deposit
£4,320.00
Total Amount of Credit
£24,480.00
Duration of Agreement
120 Months
Rate of Interest
4.3% p.a. fixed
Representative APR
7.9% APR
120 Monthly Payments
£292.28
Total Amount Payable
£39,393.60
£
Spread the cost over 5, 10 or 15 years...
60 monthly payments
Deposit
£
Representative APR over 5 years
7.9%
120 monthly payments
Deposit
£
Representative APR over 10 years
7.9%
180 monthly payments
Deposit
£
Representative APR over 15 years
7.9%
With NO DEPOSIT required – this finance option allows you the convenience and flexibility of spreading the cost of your windows & doors over 60, 120 or 180 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. These calculators are for illustrative purposes only and do not constitute a credit quotation. *180 months finance only available for orders over £7,500.

Representative Example

Cash Price
£4,000.00
No Deposit
£0.00
Total Amount of Credit
£4,000.00
Duration of Agreement
120 months
Rate of Interest
4.3% p.a. fixed
Representative APR
7.9% APR
120 Monthly Payments
£47.76
Total Amount Payable
£5,731.20
£
Deposit
£
Pay within 9 months + £29 exit fee
£
Want to pay in monthly instalments after 9 months rather than one-off payment? Consider this option.
120 monthly payments
Deposit
£
Representative APR over 10 years
11.9%
Pay a 15% deposit on any conservatory or orangery living space extension and as long as you pay the outstanding balance in full before 9 months has elapsed from the date of completion plus a £29 exit fee you will pay NO INTEREST on your loan. If, after 9 months from the date of completion, this is not convenient, you can pay in 120 monthly instalments at 11.90% APR Representative. *Deferred for 9 months from the date of completion – £29 exit fee applies if the loan is repaid in full during the deferral period and NO INTEREST will be paid. For legal reasons the Representative Example shows interest IF the outstanding balance is NOT paid before the 9 months has elapsed. No security is required on this loan. These calculators are for illustrative purposes only and do not constitute a credit quotation.

Representative Example

Cash Price
£28,800.00
15% Deposit
£4,320.00
Total Amount of Credit
£24,480.00
Duration of Agreement
129 months*
Rate of Interest
7.5% p.a. fixed
Representative APR
11.9% APR
120 Monthly Payments
£367.83
Total Amount Payable
£48,459.60
Settlement Fee
£29.00
£
Deposit
£
Pay within 9 months + £29 exit fee
£
Want to pay in monthly instalments after 9 months rather than one-off payment? Consider this option.
120 monthly payments
Deposit
£
Representative APR over 10 years
11.9%
This option allows you order now with no deposit on new windows and doors. As long as you pay the outstanding balance in full before 9 months has elapsed from the date of completion plus a £29 exit fee you will pay NO INTEREST on your loan. If, after 9 months from the date of completion, this is not convenient, you can pay in 120 monthly instalments at 11.90% APR Representative. *Deferred for 9 months from the date of completion – £29 exit fee applies if the loan is repaid in full during the deferral period and NO INTEREST will be paid. For legal reasons the Representative Example shows interest IF the outstanding balance is NOT paid before the 9 months has elapsed. These calculators are for illustrative purposes only and do not constitute a credit quotation.

Representative Example

Cash Price
£4,000.00
Deposit
£0.00
Total Amount of Credit
£4,000.00
Duration of Agreement
129 Months*
Rate of Interest
7.5% p.a. fixed
Representative APR
11.9% APR
120 Monthly Payments
£61.82
Total Amount Payable
£7,418.20
Settlement Fee
£29.00

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Want to speak with an Advisor? Give us a call on 08000 825 825

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