FREQUENTLY ASKED QUESTIONS

Let us help you with all of your living space questions and find the perfect solution for you and your home.
What's the difference between a conservatory, orangery and an extension?

The million dollar question!  The truth is, the lines have become blurred in recent years and quite simply, your living space can be whatever you want it to be.  Traditionally, you would consider a conservatory to be mainly glass – glass roof, glass walls, and afford a stunning view of your garden and the sky.  These days however, you can also have a tiled roof conservatory for added warmth and comfort, and dwarf walls for added insulation.  There are also a huge variety of options for solar control glazing to ensure your room doesn’t get too hot or cold through the seasons.

An orangery generally incorporates brick or aluminium pillars for a little extra privacy and warmth -lending itself to a more luxurious feel.  Orangeries also tend to feature a pelmet around the roof of the structure which again adds a little more thermal insulation to your room.  Anything goes when it comes to roof style!  Opt for a glass lantern, solid tiled roof or anything in between!

Modern Orangery

Home extensions tend to be designed to look and feel more like a natural extension of your home.  Many incorporate more of a solid feel with more brickwork – and often (but not always) will feature a solid tiled roof of some kind.  These days though, roofs can be truly hybrid, incorporating full length glass panels and roof windows for added light and ventilation.  Generally, extensions are chosen for their all year round useability, keeping them comfortably warm whatever the weather outside.

But who needs labels anyway!  Speak to a Hazlemere advisor and we’ll be only too happy to create something unique to you.

Tiled Roof Orangery Extension Internal Detail

MORE COMMON QUESTIONS

Our friendly advisors are always happy to answer any questions you may have. You will find answers to some of the most common questions they receive below.

Do I need to be at home during the surveyor’s visit?

We do ask that you are available to meet your surveyor on their survey visit. It’s a really important opportunity for us to check that we fully understand your requirements and you are getting just the new living space you expect.

I’ve ordered roofline too, will I need a second survey appointment?

Our surveyors are specialists which is why we may have to arrange separate survey appointments if you have ordered roofline in addition to the extension.

Why is a survey needed - shouldn’t the Design Consultant have spotted everything?

With an entirely bespoke product range our surveyors have a hugely important role. Not only do they act as a double check on the measurements we have taken during the design phase they also make sure all necessary legislation and planning requirements are met.

How long will the survey take?

The amount of time the surveyor needs to book in with you does depend on the size and complexity of your project but they will be able to give you more of an indication when they speak to you to arrange your survey date.

What happens after the survey?

You will receive a copy of your drawings within two weeks and then it may be a little while before we contact you, but we will be in touch as quickly as possible to discuss possible installation dates. It’s during this period your products are being put into production and the different trades scheduled.

How will we be kept informed of progress?

We prefer to discuss appointments with you over the phone and should an unexpected situation arise we will try to talk to you in person about it straight away. Order confirmations and information updates are sent via email, but if you want hard copies of all information instead or if you do not have an email address then just let us know.

When will I get my guarantee certificate?

Once we have received payment we will send you your 10 Year Guarantee certificate along with our product care and maintenance guide.

Do you send me the FENSA certificate?

As a general rule FENSA do not issue certificates for glass extensions and conservatories. However if your installation does require a FENSA certificate, or you have had replacement windows in another area of your property at the same time, it will be issued to you directly from FENSA, usually within 3-6 weeks of payment. If you ever need a copy of a certificate you can contact FENSA direct at fensa.org.uk.

When will I receive my IBG?

The provider of your IBG will be in touch usually within 6-8 weeks of payment. They may ask you to complete an application form, in which case you must make sure you register within the timescale they request.

Do you offer finance to help me pay for for my new living space?

Yes. To make life easy for you, Hazlemere can arrange a variety of affordable and convenient easy payment finance options (subject to application & status). Applying for finance is simple and we promise you a quick decision. Everything can be sorted out with you in the comfort of your home or at your local Hazlemere Showroom, so you can enjoy whatever you’ve set your heart on right away.

What do we need to do when our finance is approved?

If you’re arranging your own finance, you’ll need to call us as soon as you get the go ahead. If you’re taking up one of our offers, the company will tell us both directly, so there’s no need to call as we will get in touch with you.

What happens if finance is refused?

Finance companies can turn down people for lots of reasons, for example if you’ve moved several times over the past few years. In these circumstances, we always do our best to help and sometimes it’s worth trying another provider, especially if they know you.

I’ve applied for finance with Hazlemere. How long will approval take?

Sometimes our finance company will say ‘yes’ almost immediately and on other occasions it may take them a few days. This short delay can be for any number of reasons and you should not be unduly concerned.

HAZLEMERE PROMISES

We can’t wait to show you why we are the team you can trust to take great care of your family home.

BEST PRICE PROMISE

We don’t play games with our quotes. The price we send you (we always put everything in writing) is the best price available and any offers are entirely genuine.

10 YEAR GUARANTEE

We offer a comprehensive 10 year warranty period on our entire product range, so we guarantee to be there to sort everything out if the unexpected happens.

CUSTOMER SERVICE EXCELLENCE

We have a dedicated customer service team, so you’ll always know who to contact if you need us. And we promise a cheerful welcome, they love helping.

NO DEPOSIT

We won’t ask you for a deposit, and final payment is only due on installation once you know the product and service is as good as we promised.

OUR FINANCE CALCULATOR

See how affordable your home improvement can be with our Finance Calculator.
  • LIVING SPACES PAY MONTHLY FINANCE Order your Living Space with only 15% Deposit and spread the cost over 60, 120 or 180 months*
  • WINDOWS & DOORS PAY MONTHLY FINANCE Order Windows & Doors with No Deposit and then spread the cost over 60, 120 or 180 months*
  • LIVING SPACES BUY NOW PAY LATER FINANCE Order your new Living Space with only 15% Deposit and pay nothing more for 9 months.
  • WINDOWS & DOORS BUY NOW PAY LATER FINANCE Order your new Windows & Doors with no deposit and nothing to pay for 9 months.
£
Spread the cost over 5, 10 or 15 years...
60 monthly payments
Deposit
£
Representative APR
7.9%
120 monthly payments
Deposit
£
Representative APR
7.9%
180 monthly payments
Deposit
£
Representative APR
7.9%
This finance option allows you the convenience and flexibility of spreading the cost of your new Living Space over 60, 120 or 180 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. *180 months finance only available for orders over £7,500.

Representative Example

Cash Price
£28,800.00
15% Deposit
£4,320.00
Total Amount of Credit
£24,480.00
Duration of Agreement
120 Months
Rate of Interest
4.3% p.a. fixed
Representative APR
7.9% APR
120 Monthly Payments
£292.28
Total Amount Payable
£39,393.60
£
Spread the cost over 5, 10 or 15 years...
60 monthly payments
Deposit
£
Representative APR over 5 years
7.9%
120 monthly payments
Deposit
£
Representative APR over 10 years
7.9%
180 monthly payments
Deposit
£
Representative APR over 15 years
7.9%
With NO DEPOSIT required – this finance option allows you the convenience and flexibility of spreading the cost of your windows & doors over 60, 120 or 180 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. These calculators are for illustrative purposes only and do not constitute a credit quotation. *180 months finance only available for orders over £7,500.

Representative Example

Cash Price
£4,000.00
No Deposit
£0.00
Total Amount of Credit
£4,000.00
Duration of Agreement
120 months
Rate of Interest
4.3% p.a. fixed
Representative APR
7.9% APR
120 Monthly Payments
£47.76
Total Amount Payable
£5,731.20
£
Deposit
£
Pay within 9 months + £29 exit fee
£
Want to pay in monthly instalments after 9 months rather than one-off payment? Consider this option.
120 monthly payments
Deposit
£
Representative APR over 10 years
11.9%
Pay a 15% deposit on any conservatory or orangery living space extension and as long as you pay the outstanding balance in full before 9 months has elapsed from the date of completion plus a £29 exit fee you will pay NO INTEREST on your loan. If, after 9 months from the date of completion, this is not convenient, you can pay in 120 monthly instalments at 11.90% APR Representative. *Deferred for 9 months from the date of completion – £29 exit fee applies if the loan is repaid in full during the deferral period and NO INTEREST will be paid. For legal reasons the Representative Example shows interest IF the outstanding balance is NOT paid before the 9 months has elapsed. No security is required on this loan. These calculators are for illustrative purposes only and do not constitute a credit quotation.

Representative Example

Cash Price
£28,800.00
15% Deposit
£4,320.00
Total Amount of Credit
£24,480.00
Duration of Agreement
129 months*
Rate of Interest
7.5% p.a. fixed
Representative APR
11.9% APR
120 Monthly Payments
£367.83
Total Amount Payable
£48,459.60
Settlement Fee
£29.00
£
Deposit
£
Pay within 9 months + £29 exit fee
£
Want to pay in monthly instalments after 9 months rather than one-off payment? Consider this option.
120 monthly payments
Deposit
£
Representative APR over 10 years
11.9%
This option allows you order now with no deposit on new windows and doors. As long as you pay the outstanding balance in full before 9 months has elapsed from the date of completion plus a £29 exit fee you will pay NO INTEREST on your loan. If, after 9 months from the date of completion, this is not convenient, you can pay in 120 monthly instalments at 11.90% APR Representative. *Deferred for 9 months from the date of completion – £29 exit fee applies if the loan is repaid in full during the deferral period and NO INTEREST will be paid. For legal reasons the Representative Example shows interest IF the outstanding balance is NOT paid before the 9 months has elapsed. These calculators are for illustrative purposes only and do not constitute a credit quotation.

Representative Example

Cash Price
£4,000.00
Deposit
£0.00
Total Amount of Credit
£4,000.00
Duration of Agreement
129 Months*
Rate of Interest
7.5% p.a. fixed
Representative APR
11.9% APR
120 Monthly Payments
£61.82
Total Amount Payable
£7,418.20
Settlement Fee
£29.00

NEED MORE ANSWERS?

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Want to speak with an Advisor? Give us a call on 08000 825 825

Our friendly team will be pleased to help with any questions you may have.