FAQS

We will need to meet you in person for the survey visit. It’s not just about getting access to the property but an important opportunity to check we understand your requirements fully.

Our surveyors are specialists in their field which is why we may have to arrange separate survey appointments if you have ordered roofline or a living space as well as replacement doors and windows.

With an entirely bespoke product range our surveyors play an important role. The last thing you want is an incorrectly sized window or door turning up on installation day and we also need to make sure all necessary legislation, planning requirements and such like are being met.

The amount of time the surveyor needs to be with you does depend on the size and complexity of your project but they will be able to give you more of an indication when they call to arrange a date with you.

It may be a little while before you hear from us again but be assured we will have your new windows and doors in production. Once everything is scheduled the installation team will be in touch to discuss installation dates.

We prefer to discuss appointments with you over the phone and should an unforeseen issue arise we will always try to talk to you in person about the situation straight away. Order confirmations and information updates will be sent via email, unless you specifically request hard copies, for example if you do not have email currently available.

Once we have received payment we will issue your 10 Year Guarantee certificate along with our product care and maintenance guide.

No, if your installation requires a FENSA certificate it will be issued to you directly from FENSA, usually within 3-6 weeks of payment. If you ever need a copy of your certificate you can contact FENSA direct at fensa.org.uk.

Your IBG will be sent to you direct from the provider, within 8 weeks of completion. They may ask you to complete an application form, in which case ensure you register within the timescale they request.

We do ask that you are available to meet your surveyor on their survey visit. It’s a really important opportunity for us to check that we fully understand your requirements and you are getting just the new living space you expect.

Our surveyors are specialists which is why we may have to arrange separate survey appointments if you have ordered roofline in addition to the extension.

With an entirely bespoke product range our surveyors have a hugely important role. Not only do they act as a double check on the measurements we have taken during the design phase they also make sure all necessary legislation and planning requirements are met.

The amount of time the surveyor needs to book in with you does depend on the size and complexity of your project but they will be able to give you more of an indication when they speak to you to arrange your survey date.

You will receive a copy of your drawings within two weeks and then it may be a little while before we contact you, but we will be in touch as quickly as possible to discuss possible installation dates. It’s during this period your products are being put into production and the different trades scheduled.

We prefer to discuss appointments with you over the phone and should an unexpected situation arise we will try to talk to you in person about it straight away. Order confirmations and information updates are sent via email, but if you want hard copies of all information instead or if you do not have an email address then just let us know.

Once we have received payment we will send you your 10 Year Guarantee certificate along with our product care and maintenance guide.

As a general rule FENSA do not issue certificates for glass extensions and conservatories. However if your installation does require a FENSA certificate, or you have had replacement windows in another area of your property at the same time, it will be issued to you directly from FENSA, usually within 3-6 weeks of payment. If you ever need a copy of a certificate you can contact FENSA direct at fensa.org.uk.

The provider of your IBG will be in touch usually within 6-8 weeks of payment. They may ask you to complete an application form, in which case you must make sure you register within the timescale they request.

Our replacement roof tiles are a polymer composite material, making them perfectly lightweight whilst looking incredibly similar to slate tiles. The colour choice can be matched to suit your existing property and they will weather to fit in with the aesthetic of your home. Solid panels are also available for an alternative look, our design team will be able to show you the options.

Clad over roofs are often sold as an alternative to replacing a conservatory roof. A layer of insulation is added internally by attaching insulation to the ceiling area and possibly also adding boarding externally, that is then fitted with metal sheets to look like tiles. Clad over solutions do not include removing any of the existing structure and do not account for outdated glazing and frames, all to often resulting in a roof that is much too heavy for the structure below.

Drilling into the original structure can encourage condensation so you’ll need to keep an eye out for damp spots. Plus, this type of roof is often not Building Control compliant, or fire safety rated. We recommend you discuss any such plans with a conservatory design company before going ahead.

We design and deliver living spaces that can be used all year round. Solar control glass can help reduce overbearing heat in the summer whilst retaining warmth in the cooler months. Or your situation may call for a solid roof with glazed panels. Our team will be happy to help you create the perfect room to enjoy every day, whatever the weather.

The British Fenestration Rating Council (BFRC) independently verify the energy performance of windows and doors, rating them A++ to E. Windows and doors rated A to A++ have an energy rating of 0 (or higher) and are considered energy positive. These ratings help consumers make more informed decisions when buying new windows and doors.

This is tricky to answer without knowing more about your existing conservatory. Every job is bespoke and can be tailored to the budget available. Ideally we can pop in to see the space or have a chat on the phone and then we’ll be able to give you an indication of the costs involved for your particular requirement.

It will depend on the complexity of your design but as a general guide you will expect to have us on site for a few days, with minimum disruption to your home.

If you are replacing a glass roof with a solid roof then planning permission will be required, the new roof will constitute a ‘change of use’ as you are changing a temporary structure to a permanent structure. Please give us a call if you’d like advice regarding the likely permissions needed prior to the changes you have planned. We can also take care of planning permission submissions on your behalf.

If you are considering replacing a glass or polycarbonate roof with a solid roof you will need to obtain Building Regulatory Approval. You may want to consider using a system that has been approved by LABC (Local Authority Building Control) to make the granting of Building Regs run more smoothly. Our team are well versed in the process and can take care of this as part of our turnkey solution.

Yes. To make life easy for you, Hazlemere can arrange a variety of affordable and convenient easy payment finance options (subject to application & status). Applying for finance is simple and we promise you a quick decision. Everything can be sorted out with you in the comfort of your home or at your local Hazlemere Showroom, so you can enjoy whatever you’ve set your heart on right away.

If you’re arranging your own finance, you’ll need to call us as soon as you get the go ahead. If you’re taking up one of our offers, the company will tell us both directly, so there’s no need to call as we will get in touch with you.

Finance companies can turn down people for lots of reasons, for example if you’ve moved several times over the past few years. In these circumstances, we always do our best to help and sometimes it’s worth trying another provider, especially if they know you.

Sometimes our finance company will say ‘yes’ almost immediately and on other occasions it may take them a few days. This short delay can be for any number of reasons and you should not be unduly concerned.