In the unlikely event of unresolved complaints Hazlemere Windows are GGF members so you can write to
The Conciliation Manager
Glass and Glazing Federation
40 Rushworth Street
London, SE1 0RB
This Glass and Glazing Federation Conciliation Scheme is a confidential correspondence based process that exists to ensure all GGF Member Companies fulfil their agreed obligations to customers and is free to use for customers who have used a GGF Member for a domestic installation.
If in a rare case a complaint is not able to be resolved by the Federation’s Conciliation Scheme, then a low-cost independent alternative dispute resolution (ADR) service is available provided through The Chartered Institute of Arbitrators.
The consumer may choose to opt for this service only after at least 56 calendar days have elapsed since their complaint was first raised with the GGF Conciliation Manager. This arbitration scheme is legally binding on both the GGF Member Company and the Customer (fees are involved on both sides for this service).