CARE & MAINTENANCE
After installation we’ll show you how everything operates to make sure you are happy before we leave.
We also have a handy maintenance guide that shows you how to keep your new products looking good and operating as well as they did the day we installed them. You can find a copy in our handy guides section.
JUST A PHONE CALL AWAY
Our approachable team are all well aware we all have joint responsibility for customer satisfaction and all of us play an important role at whatever stage we are involved with your project.
In addition, we have a dedicated customer service team, who give you one point of contact should you wish to discuss an issue. They will make sure anything you raise is dealt with quickly and efficiently.
DEDICATED SERVICE TEAM
Should a lock become troublesome, or a door not operate as smoothly as it once did then our service department will be there to fix the issue.
Use our REQUEST SERVICE form to log your issue with us and we’ll contact you to book in a service engineer’s visit.
CONDENSATION
Condensation develops when moisture in the air meets cooler surfaces such as glass and metal. It doesn’t necessarily mean there’s a problem, it could be external condensation that is proof your windows are performing as they should.
If the condensation is between the panes of glass you probably need your sealed units replaced and any moisture collecting on the inside of your windows will need investigating further.
For more information about condensation we have a helpful guide available for download.
HAZLEMERE PROMISES
We can’t wait to show you why we are the team you can trust to take great care of your family home.
BEST PRICE PROMISE
We don’t play games with our quotes. The price we send you (we always put everything in writing) is the best price available and any offers are entirely genuine.
10 YEAR GUARANTEE
We offer a comprehensive 10 year warranty period on our entire product range, so we guarantee to be there to sort everything out if the unexpected happens.
CUSTOMER SERVICE EXCELLENCE
We have a dedicated customer service team, so you’ll always know who to contact if you need us. And we promise a cheerful welcome, they love helping.
NO DEPOSIT
We won’t ask you for a deposit, and final payment is only due on installation once you know the product and service is as good as we promised.
WANT TO GET IN TOUCH?
If you have a query or issue about any of our products or services you can contact the Customer Services team by completing the form below.
