Home Blog Our Guarantee And Commitment To Our Customers

Our Guarantee And Commitment To Our Customers


We mentioned in our last blog post that the clock is ticking if you’re thinking of improving your home in time for Christmas.

Brick Conservatory

If it encouraged you to scout out the region’s finest UPVC windows and doors, hopefully you will have concluded that Hazlemere is the place to come for assistance.

Yet to make a final decision on your choice of installer for those festive home essentials? Perhaps our 10 year guarantee and never-ending commitment to customer service might sway your decision!

10 years of reassurance

Anyone buying home improvements for their property understandably requires products that provide lasting quality – you get exactly that at Hazlemere. We prove it by supplying you with a 10 year guarantee. Should anything go wrong during that 10-year period the guarantee covers you for every eventuality.

We’re confident enough to give you such a lengthy guarantee because we utilise the best components and materials. The standard of craftsmanship inputted into each product is also exceptionally good.

You will also receive a System Suppliers Guarantee and an IBG (Insurance Backed Guarantee) from either the GGF (Glass and Glazing Federation) or Home Improvement Protection (HIP). The IBG protects you in the unlikely event of Hazlemere ceasing to trade.

Customers are our first priority

In terms of the level of customer service you can expect, you only need to view our Customer Reviews page to read how highly homeowners rate us.

As a gesture for their effort to pass on their feedback, we give them the opportunity to take advantage of our Customer Referral Reward Scheme.

When they recommend us to friends or family members who then go on to make an appointment to see us or place an order, they receive a gift voucher of their choice or we make a donation on their behalf to a charity.

If you need further incentive to prioritise Hazlemere over other home improvement specialists, please note that there is no deposit to pay and indeed nothing to pay until the job has been completed. This means those new windows and doors won’t put a major dent in your finances ahead of Christmas.


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