Your step-by-step guide of what to expect from the team at Hazlemere.


Within a couple of weeks your surveyor will be in touch to arrange their site visit to your home. We employ our own in-house surveyors and it is one of these experts that will visit to check all measurements and identify any issues that might need further thought.

Hazlemere Surveyors


If you need planning permission and/or building regulations for your new living space and you have the approvals in place then you just need to forward copies to us when you place your order. If like most of our projects we will be submitting on your behalf we will complete the paperwork and drawings following survey and should hear back from the planning department within 8 weeks. We obviously then get in touch with you as soon as we receive official confirmation.

Planning & Building Regulations
Planning & Building Regulations


Once the survey is completed and all permissions in place our purchasing and production teams will take over, making sure all of the products you need are scheduled for manufacture and your installation time allocated. Once their scheduling is complete they will contact you to discuss installation dates. The time we will be on site will depend on the size and specification of your new conservatory, orangery or extension but our team will be able to advise how long they expect the different aspects of the project to take.

Hazlemere Manufacturing


Don’t forget you may have items that need removing or disconnecting before we arrive, usually things like alarm systems and cabling or overgrown foliage, a more comprehensive list is in the T&C’s you received with your contract.

The majority of our fitters have worked with us so long that even if they are not actual relatives they feel like our extended family, so we know they will treat you, your home and your neighbours with respect and they will tidy up after a job well done. They may need to use a bit of power and water, and the odd cup of tea on a cold day usually goes down well.

Hazlemere Fitting Teams
Hazlemere Fitting Teams


We don’t take a deposit* so our invoices for stage payments will be issued as agreed on your contract. You don’t have to make the final payment until practical completion so you will be safe in the knowledge that you are not handing over any money until you see the project progressing. *If you have decided to (part) fund with a pre-arranged finance agreement the payment schedule along with your deposit amount will be detailed on your contract and the installation team will ask you to sign the Satisfaction Note for the Finance Company on watertight completion.

Solid Roof Extension


Now you can have fun with the interior design and décor and relax in the new space, safe in the knowledge that you have successfully completed your important investment in your family home. Plus our in-house service team are just a call away should any unforeseen issue need attention.

Hazlemere Customer


We can’t wait to show you why we are the team you can trust to take great care of your family home.


We don’t play games with our quotes. The price we send you (we always put everything in writing) is the best price available and any offers are entirely genuine.


We offer a comprehensive 10 year warranty period on our entire product range, so we guarantee to be there to sort everything out if the unexpected happens.


We have a dedicated customer service team, so you’ll always know who to contact if you need us. And we promise a cheerful welcome, they love helping.


We won’t ask you for a deposit, and final payment is only due on installation once you know the product and service is as good as we promised.


Our showrooms are our shop windows and we have invested heavily to create extensive displays that best showcase our large range of windows, doors and living spaces. You will receive a warm welcome, plus a proper coffee, and the choice to browse at your leisure without interruption.



If you have a query or issue about any of our products or services you can contact the Customer Services team by completing the form below.

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Want to speak with an Advisor? Give us a call on 08000 825 825

Our friendly team will be pleased to help with any questions you may have.